FAQ’s

SSL (Secure Sockets Layer) is the standard security technology for setting up an encrypted link between a web server and a browser. This link ensures the privacy of all data passed between the web server and browsers. An SSL certificate enables a web server to create an SSL connection. SSL certificates are expected by consumers for any site that handles sensitive information like identity information, credit card numbers, or confidential records.

If your website requires users to log in, enter personal information such as credit card numbers or view confidential information such as financial statements, you need to keep the data private and assure your Customers that their data is completely safe.

Use of an SSL digital certificate assures website users of 3 things:

1. That the website really is who it claims to be.
2. That credit card numbers and other confidential information is encrypted (128bit or higher) and cannot be intercepted.
3. That the data sent and received cannot be tampered with or forged.

There are 3 primary components that allow users to identify if your website is safe. Visually, they look as follows.

SSL Certificates are compatible with all major web browsers.

There is no provision of upgrading an SSL Certificate. However, if you require a more secure certificate for your website, you can purchase it and install it on the same web server as the old certificate.

While it is not difficult to install an SSL Certificate it does involve following a series of simple steps. Detailed information about installing our SSL Certificates can be found in our Knowledge base.

In Shared Web Hosting, multiple clients are hosted on a single server i.e. the clients share the server’s resources. This helps reduce the cost, since the cost of the server and its resources are spread over all the clients/packages hosted on the server. Shared Hosting is perfect for personal websites, small and mid-sized businesses that do not require all the resources of a server.

Yes! Our Pro and Business shared hosting plans allow you to host more than one Website, by adding secondary domains through your hosting control panel i.e. cPanel.

Yes, we offer a 100% Risk Free, 30 day Money Back Guarantee.

Yes, all our Hosting packages come with Unlimited Email Hosting.

Yes, you can easily upgrade to one of our higher plans at any time.

Yes, your data is a 100% secure and is backed-up every 5 days.

Yes, all our servers are protected by Clam AV.

While a Shared Hosting package cannot be used for this purpose, you can easily resell custom packages with our Reseller Hosting. To view our Reseller Hosting plans, click here.

No, at the moment, we do not provide ssh access. However, most of the tasks can be easily achieved using your Hosting Control Panel – cPanel.

Our Support team is always at hand to assist you. You can take a look at all our contact details here, Contact Support Team @ +91 8801427327 and mail us the same here at support@design-hosts.com

Reseller Hosting allows you to create sub-packages within the allotted Disk Space and Bandwidth of your main Hosting package. You can use WHM to create Individual Custom packages (each with cPanel) and provision them to your Customers. Additionally, you can use WHMCS for billing (Not supported on the base plan).

All Reseller Hosting packages come with 2 separate Control Panels – WHM and cPanel. WHM gives you administrative control of your Reseller Hosting package and cPanel allows your Customers to manage their individual Hosting packages.

Your WHM Control Panel allows you to create individual Hosting packages and completely manage them

WHMCS is a popular Billing platform used by a majority of Web Hosts. Yes, we do provide a free WHMCS license for all plans except the starter plan

Your Customers will be able to manage their own packages using cPanel

If you’re a Web Designer/Developer you can host and manage all your websites/clients with one Reseller Hosting package instead of going through the hassle of managing multiple shared Hosting packages. This also lowers your Web Hosting costs significantly.

Additionally, you can resell hosting as a value added feature to your existing business or as a separate entity.

Yes, you can upgrade your existing plan to a higher plan at any time

Yes, all our Reseller Hosting plans come integrated with Softaculous – a popular and easy to use One-Click Installer.

We have a fully qualified Support team at hand to assist you. You can take a look at all our contact details here.

However, we do not offer Support to your Customers directly.

By purchasing an Email Hosting package you can use your own Domain Name as part of your email address eg:yourname@yourdomainname.com. This adds an additional level of professionalism in your day to day email communication

You can send and receive emails using any desktop-based email client such as Microsoft Outlook, Outlook Express, Mozilla Thunderbird, Eudora, Entourage 2004, Windows Mail, etc. We also have a guide on how you can configure different email clients to send/receive emails.

Click Me to view the settings for different E-mail Clients.

To access your Web mail Interface, you can use the following URL: http://webmail.yourdomainname.com / mail.yourdomain.com/webmail Once on the login page, you would need to login with your email address and the corresponding password.

Your email can be accessed using any Smartphone or Tablet. Our Email Hosting is compatible on all major Operating systems such as iOS, Android, Windows Mobile, Symbian and Blackberry

Each email account comes with 2GB space and you can create Unlimited Email Accounts through the Email Hosting package

Usually, the port used for the Outgoing Mail Server/SMTP Service is 25. However, there might be a situation where your ISP might be blocking the use of port 25 for SMTP service. To circumvent this you can use an alternate port 2525 for sending mails.

Yes you can create mailing lists and add/delete users, select a moderator, restrict people from joining a list or even ban users from a list. More information on this can be found in our knowledge base.

We take a zero tolerance stance against sending of unsolicited e-mail, bulk emailing, and spam. “Safe lists”, purchased lists, and selling of lists will be treated as spam. Any user who sends out spam will have their account terminated with or without notice.

Yes you can. An auto-responder is a program that, when setup for your email address, sends out an automatic pre-set reply to an email, as soon as it is received at this email address. To set up an Auto Responder, please refer to the following Knowledge Base article.

Knowledge Base: http://domainsdh.myorderbox.com/kb