What is SSL and It's Certificate
SSL (Secure Sockets Layer) is the standard security technology for setting up an encrypted link between a web server and a browser. This link ensures the privacy of all data passed between the web server and browsers. An SSL certificate enables a web server to create an SSL connection. SSL certificates are expected by consumers for any site that handles sensitive information like identity information, credit card numbers, or confidential records.
Why do i need an SSL Certificate
If your website requires users to log in, enter personal information such as credit card numbers or view confidential information such as financial statements, you need to keep the data private and assure your Customers that their data is completely safe.
Use of an SSL digital certificate assures website users of 3 things:
1. That the website really is who it claims to be.
2. That credit card numbers and other confidential information is encrypted (128bit or higher) and cannot be intercepted.
3. That the data sent and received cannot be tampered with or forged.
So, How does my customer/ user know that the website is safe
There are 3 primary components that allow users to identify if your website is safe. Visually, they look as follows.
Do SSL Certificates work in all browsers.
SSL Certificates are compatible with all major web browsers.
Can I upgrade my SSL Certificate
There is no provision of upgrading an SSL Certificate. However, if you require a more secure certificate for your website, you can purchase it and install it on the same web server as the old certificate.
Do I need technical expertise to set up a SSL Certificate on my website
While it is not difficult to install an SSL Certificate it does involve following a series of simple steps. Detailed information about installing our SSL Certificates can be found in our Knowledge base.
What is Shared Web Hosting
In Shared Web Hosting, multiple clients are hosted on a single server i.e. the clients share the server’s resources. This helps reduce the cost, since the cost of the server and its resources are spread over all the clients/packages hosted on the server. Shared Hosting is perfect for personal websites, small and mid-sized businesses that do not require all the resources of a server.
Can I host multiple web sites within one Shared Hosting Plan.
Yes! Our Pro and Business shared hosting plans allow you to host more than one Website, by adding secondary domains through your hosting control panel i.e. cPanel.
Is there a Money back Gaurantee.
Yes, we offer a 100% Risk Free, 30 day Money Back Guarantee.
Is E-mail Hosting included in my package
Yes, all our Hosting packages come with Unlimited Email Hosting.
Can i upgrade to a higher plan.
Yes, you can easily upgrade to one of our higher plans at any time.
Is my data safe? Do you take backups.
Yes, your data is a 100% secure and is backed-up every 5 days.
Do you include protection from viruses.
Yes, all our servers are protected by Clam AV.
Can i divide my shared hosting package and resell it.
While a Shared Hosting package cannot be used for this purpose, you can easily resell custom packages with our Reseller Hosting. To view our Reseller Hosting plans, click here.
Do you offer SSH access.
No, at the moment, we do not provide ssh access. However, most of the tasks can be easily achieved using your Hosting Control Panel – cPanel.
Who do i get in touch with if i need help
Our Support team is always at hand to assist you. You can take a look at all our contact details here, Contact Support Team @ +91 8801427327 and mail us the same here at firstname.lastname@example.org
What is Reseller Hosting
Reseller Hosting allows you to create sub-packages within the allotted Disk Space and Bandwidth of your main Hosting package. You can use WHM to create Individual Custom packages (each with cPanel) and provision them to your Customers. Additionally, you can use WHMCS for billing (Not supported on the base plan).
Which Control panels do i get with a Reseller Hosting Package
All Reseller Hosting packages come with 2 separate Control Panels – WHM and cPanel. WHM gives you administrative control of your Reseller Hosting package and cPanel allows your Customers to manage their individual Hosting packages.
How can i create sub packages ana manage them
Your WHM Control Panel allows you to create individual Hosting packages and completely manage them
What is WHMCS and do i get WHMCS with your Reseller Hosting
WHMCS is a popular Billing platform used by a majority of Web Hosts. Yes, we do provide a free WHMCS license for all plans except the starter plan
How can my customers manage their individual packages
Your Customers will be able to manage their own packages using cPanel
What are the advantages of Reseller Hosting
If you’re a Web Designer/Developer you can host and manage all your websites/clients with one Reseller Hosting package instead of going through the hassle of managing multiple shared Hosting packages. This also lowers your Web Hosting costs significantly.
Additionally, you can resell hosting as a value added feature to your existing business or as a separate entity.
Can i upgrade between plans
Yes, you can upgrade your existing plan to a higher plan at any time
Do you Reseller Hosting plans include a One-Click Installer
Yes, all our Reseller Hosting plans come integrated with Softaculous – a popular and easy to use One-Click Installer.
How is technical support handled
We have a fully qualified Support team at hand to assist you. You can take a look at all our contact details here.
However, we do not offer Support to your Customers directly.
How will purchasing E-mail Hosting Help me
By purchasing an Email Hosting package you can use your own Domain Name as part of your email address eg:email@example.com. This adds an additional level of professionalism in your day to day email communication
Which E-mail Clients can i use
You can send and receive emails using any desktop-based email client such as Microsoft Outlook, Outlook Express, Mozilla Thunderbird, Eudora, Entourage 2004, Windows Mail, etc. We also have a guide on how you can configure different email clients to send/receive emails.
Click Me to view the settings for different E-mail Clients.
Which mobile phones can i access my mail from
Your email can be accessed using any Smartphone or Tablet. Our Email Hosting is compatible on all major Operating systems such as iOS, Android, Windows Mobile, Symbian and Blackberry
What is the space provided per E-mail Account
Each email account comes with 2GB space and you can create Unlimited Email Accounts through the Email Hosting package
What parts do i need to use for E-mail Hosting
Usually, the port used for the Outgoing Mail Server/SMTP Service is 25. However, there might be a situation where your ISP might be blocking the use of port 25 for SMTP service. To circumvent this you can use an alternate port 2525 for sending mails.
Can i create Mailing Lists
Yes you can create mailing lists and add/delete users, select a moderator, restrict people from joining a list or even ban users from a list. More information on this can be found in our knowledge base
What is Your Spam Policy
We take a zero tolerance stance against sending of unsolicited e-mail, bulk emailing, and spam. “Safe lists”, purchased lists, and selling of lists will be treated as spam. Any user who sends out spam will have their account terminated with or without notice.
Can i use Auto Responders
Yes you can. An auto-responder is a program that, when setup for your email address, sends out an automatic pre-set reply to an email, as soon as it is received at this email address. To set up an Auto Responder, please refer to the following Knowledge Base article.
Knowledge Base: http://domainsdh.myorderbox.com/kb